Terms

By accessing this website or booking any services with Narrative Wellness, you agree to the following Terms of Service. These terms apply to all offerings, including psychic readings, spiritual guidance, Reiki and energy healing, and hypnotherapy sessions.

1. Eligibility

  • Clients must be 18 years of age or older to use our services.

  • Services for individuals under 18 require written consent from a parent or legal guardian.

  • By booking, you confirm that you are legally capable of entering into a binding agreement.

2. Bookings & Payment

  • All sessions must be booked in advance and are payable in full at the time of booking.

  • A session is not confirmed until you receive a booking confirmation email.

  • Sessions are held online via Zoom or Google Meet, unless otherwise agreed.

  • Sessions are not recorded, and you agree not to record any session without prior written permission.

  • It is your responsibility to ensure you have a reliable internet connection and functioning video/audio equipment at the time of your session.

3. Session Duration & Attendance

  • All sessions will run for their designated time only.

  • If you are more than 15 minutes late, your session will be considered a no-show, and no refund or reschedule will be offered.

  • Either party may end the session at any point if needed, including for comfort, safety, or appropriateness.

4. Confidentiality

  • All services are treated with strict confidentiality. No specifics shared during a session (e.g. names) will be disclosed without your written consent, except where required by law (e.g. risk of harm to self or others).

  • In group settings, confidentiality cannot be fully guaranteed, so personal discretion is advised.

5. Client Responsibility

  • By booking with Narrative Wellness, you confirm that you are in sound mental health and capable of participating in the chosen service.

  • You agree to disclose any relevant medical or mental health conditions, medications, or ongoing treatments that could affect your participation — particularly for hypnotherapy.

  • You understand that results may vary from person to person and that no guarantees are made regarding outcomes.

6. Cancellations & Refund Policy

There are no refunds for:

  • Missed appointments (no-shows)

  • Late arrivals (over 15 minutes)

  • Completed sessions

  • Cancellations for any reason

  • Dissatisfaction with services

Rescheduling:

  • You may reschedule your session at no extra charge, subject to availability.

  • If no suitable times are available, you will be given priority access to the next available sessions.

7. Marketing & Communications

  • By providing your email address, you consent to receive occasional marketing emails, updates, or newsletters from Narrative Wellness.

  • You can unsubscribe at any time via the link included in those emails.

8. Limitation of Liability

  • All services are undertaken voluntarily and at your own risk.

  • Narrative Wellness is not liable for any direct or indirect loss, harm, or damage arising from your use of its services.

  • You agree to indemnify and hold harmless Narrative Wellness and its practitioners from any claims or liability arising from your participation.

9. Governing Law

  • These Terms of Service are governed by the laws of Queensland, Australia, and any disputes arising from or related to these terms or the services provided shall be subject to the exclusive jurisdiction of the courts of Queensland.